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Frequently asked questions
Healthcare Services
Homecare Services
You can either call us to assist with booking an appointment or you can book an appointment online. See steps to book online below:
Step 1: Click on the book now or client portal button (see top right of screen) to book your appointment, create an account and fill out your intake forms.
Step 2: Select your preferred consult through the portal.
*Note: If you are pre-menopausal you will be asked to do your blood work on or near day 21 of your cycle. Day 1 of your cycle is the first day of your period (bleeding). This may mean you need to wait one cycle to have your intake appointment if you received your requisition after day 21. Please plan to have your blood work completed at least 3 weeks prior to your appointment.
Please note it is strongly advised that you have a Venus account.
Please kindly allow 2 business days for communication and documents.
-Payment is due at the time of purchase and must be completed before an appointment takes place
-Please note that there are no refunds on any packages, services, or bookings, once purchased
-Any cancellations/ rescheduling must be done no later than 24 hours before the appointment start time. Messages left on holidays/weekends must also be time-stamped at least 24 hours before the upcoming appointment. Less than 2 hours notice will result in a missed appointment and a missed appointment fee
-There is a $50 fee for a missed appointment. This fee is due upon receipt of invoice. No further appointments may be booked until this fee is paid. This fee also applies to those with a membership package.
No, once you provide your Manitoba Health number or card, your blood work will be covered by Manitoba Health.
We are a private virtual clinic; therefore, our services including consults, treatments and assessments are paid out of pocket at the time of booking.
We accept payments by credit and debit cards at the time of booking.
No, but we will provide you with a detailed invoice that you can use to make claims with your insurance provider if applicable. You should reach out to your insurance to inquire about their coverage for Nurse Practitioner services.
No, you can wither call us directly to book an appointment or you can book an online appointment to see our Nurse Practitioner.
Yes, our nurse practitioner are fully equipped to provide you with a prescription as needed. Please note that you are required to make an appointment to get a prescription.
Yes, some HRT treatments are now eligible for coverage with Manitoba Health.
No, we are a virtual clinic so you can access our services from anywhere in Canada. Additionally, our nurse practitioner has the license to practice in Manitoba, Alberta and Ontario, so you can get your bloodwork done or pick up your prescriptions in any of the 3 provinces.
The College of Registered Nurses of Manitoba requires the Nurse Practitioner to review and explain all lab results with the clients as part of our practice guidelines to ensure that all aspects of your health are considered and clearly explained to develop the best plan of care to manage your health. Therefore, our clinic policy requires the Nurse Practitioner to review and discuss the results with you during your scheduled appointment.
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